Course Catalogue

Please feel free to try this 20 minute sample course, which features four sections from Diffusing Conflict through Communication. This course demonstrates the accessibility of e-learning and allows you to experience just how easy it is to fulfil your CPD requirements with online courses.

It is unlawful to discriminate against an employee if the reason for the unfair treatment (which can include acts of omission) is due (or related) to their sex, race, religion or belief, sexual orientation, part-time or fixed-term status or disability. From 1 October 2006, when the Employment Equality (Age) Regulations 2006 came into force, discrimination on the grounds of age became unlawful.

Everyone wants to provide an outstanding client service. But how many of us are achieving that? There are many aspects of Client Care, and these change with each service that the lawyer delivers to his clients. However, there are some aspects which form a part of all legal services. This course identifies those aspects and suggests a number of rules to follow in order to provide a good quality service.

This course looks at the issues of conflict of interest and confidentiality in relation to conveyancing transactions and comprises notes adapted from the Law Society of Scotland's practice guidelines. There are a number of problems for you to solve which are anonymised versions of real enquiries received by the Law Society’s Professional Practice Department in recent years.

Conflict is a fact of life! An effective way to diffuse conflict is through communication. Unfortunately, few of us are skilled in the art of communication. This course reviews the communication process and highlights the six key steps in formulating and delivering a message, examines the key skills that must be learned if the individual is to become an effective communicator and looks at a variety of techniques designed to improve the communication process.